Privacy Policy

1. Introduction

Prakash Music ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following information when you interact with us:

• Contact Information: Name, email address, and any other contact details you provide when reaching out to us via our contact form, email, or messaging platforms.
• Project Information: Details about your project requirements, files you share with us for production (footage, audio, briefs), and communication records related to your order.
• Payment Information: Payment is processed through PayPal. We do not directly collect or store your credit card or bank account details. PayPal handles all payment processing under their own privacy policy.
• Usage Data: Basic website analytics such as pages visited and time spent on the site, collected through standard web server logs.

3. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and provide quotes
• Process and fulfill your orders
• Deliver completed files and communicate order updates via Telegram
• Communicate with you about your project progress
• Improve our services and website
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: Your payment information is handled by PayPal under their privacy policy.
• File Delivery: Completed files may be delivered via Google Drive or WeTransfer, which are governed by their respective privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and project files for the duration of your project and for a reasonable period afterward (up to 90 days) to facilitate any follow-up or revisions. After this period, project files are deleted from our systems unless you request otherwise.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to use your information

To exercise any of these rights, contact us at admin@prakashvisuals.com.

8. Cookies

Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

9. Third-Party Links

Our website may contain links to third-party websites (PayPal, social media platforms, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy, contact us at:

Email: admin@prakashvisuals.com
Telegram: @prakashvisual